FAQ's
(frequently asked questions)
Who are the Sticklers?
The funnest brand of children's products available!
What is your Return Policy?
All Products have a 21 (Twenty - One) Day Full Money Back Guarantee starting from the time you receive your order. You may refund or exchange your order for any reason you like. We do not reimburse shipping and handling charges. Throw it on your bed, see if you like it, if not send it back! We have NO restocking fees, and want to make sure you are happy with your order.
Are all items in stock? When will my order ship?
About 75% of our items are in stock and ready to ship, all of our fabrics are in stock and item(s) can be produced within 1 -2 weeks at our warehouse in Santa Ana, California if your order is not in stock. Usually the item(s) out of stock are odd sized fabric bed skirts, pillowcases, or window panels. But for the most part, we ship orders within 1 - 2 business days of receiving your order. If you would like to check stock on a particular item please give us a call at 949.280.5338 and we will gladly check for you!
What are your Shipping and Handling Charges? Do you ship Internationally?
West Coast Shipping (CA, OR, WA, AZ, NV) is a flat rate of $9.00 no matter how much you order, all other continental states is a flat rate fee of $12.00 no matter how much you order. Hawaii, and Puerto Rico is $17.00. Yes we ship internationally, in my experience it is usually around $40.00 for shipping overseas, if you are ordering small items we can give you a quote if you like.
Do you have a Catalog you can send me?
The simple answer is No. Our online catalog is always more update and easier to maintain than a printed catalog, but we do have a mailing list if you would like to be on it, since we are always throwing the idea around of making a printed catalog. Just shoot us an email if you want to be on our list.
Are new Designs coming soon?
Yes, we are always adding new products and designs, keep an eye on this website for current updates!
Do you have a Showroom?
We do not currently have our showroom open to the public right now, but we are working on it! Sorry but you will have to shop our web store in the meantime.
Will you Mail me a swatch of a Fabric?
Absolutely! Simply call or send us an email to thesticklerfamily@yahoo.com and include which fabrics you would like and a full address to mail your swatches to.
What credit cards do you accept?
All major credit cards, Visa, Mastercard, American Express and Discover
Where are your products made?
All products are made here in Sunny Southern California with imported material.
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